Resource Hub
We’re here to support you throughout your practice as a digital champion. These resources will help structure your practice and tackle specific problems.
The communication skills area will cover information around the understanding of electronic communications, such as email and video calls.
Social Media/Smartphone:
- Checklist – Social Media Checklists | SWGfL
- Downloading apps – Smartphones for older people – how to download apps | Age UK
- Privacy on social media – Social Media privacy setting guide – Internet Matters
Video Calling:
- Zoom – Zoom: Getting Started with Zoom (gcfglobal.org), Easy-Read-Zoom-Document.pdf (storage.googleapis.com)
- Whatsapp video calling – How to video call on WhatsApp – YouTube
- Microsoft Teams Video Guides (Microsoft)
Email:
This skills area covers a basic understanding of hardware, software, operating systems and commonly used applications.
Sharing files online:
- Sharepoint – Share SharePoint files or folders (microsoft.com)
- Google files – Share files from Google Drive – Computer – Google Drive Help
- OneDrive Learning – OneDrive help & learning (microsoft.com)
This skills area involves the ability to navigate online banking, comply with digital verification checks, and purchase an item or service online.
Money:
- Online Banking – Internet tips – Online banking for older people | Age UK
- Shopping online – Shopping online securely – NCSC.GOV.UK
This skills area will include information that can be used to help users find solutions to problems using digital tools and online services
Computer:
- Computer in built support – Computer Basics: How to Use Your Computer’s Built-in Help (gcfglobal.org)
Google workspace:
This skills area is to understand the importance of digital wellbeing. This will involve privacy and data protection, conducting best practice online behaviour and backing up data.
Staying safe online: